Please read these Terms & Conditions carefully before using the madu33 platform. By creating an account or placing a wager, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
Effective Date: January 1, 2026 | Version 3.2Strictly enforced age requirement for all accounts.
256-bit SSL encryption on all transactions.
All games certified by independent RNG auditors.
BCA, BRI, BNI, Mandiri and major e-wallets supported.
Indonesian-speaking agents available around the clock.
Instant account suspension available on request.
Important Notice: These Terms & Conditions ("Agreement") govern your access to and use of the madu33 platform, including all games, betting markets, promotions, and support services. This Agreement constitutes a legally binding contract between you ("the Player") and madu33 ("the Platform", "we", "us", "our"). If you do not agree to any part of these terms, you must not use the madu33 platform.
For the purposes of this Agreement, the following terms shall have the meanings set out below:
| Term | Definition |
|---|---|
| "Platform" | The madu33 website at https://madu33.cam and all associated services, features, and content made available through it. |
| "Player" / "You" | Any individual who registers for and/or uses a madu33 account, subject to the eligibility requirements in Section 2. |
| "Account" | The individual player account created upon registration, through which the Player accesses Platform services. |
| "Balance" | The total funds held in a Player's Account, comprising real-money deposits, winnings, and any credited bonus funds where applicable. |
| "Bonus Funds" | Promotional credits added to an Account under specific conditions and subject to the wagering requirements set out in Section 6. |
| "KYC" | Know Your Customer — the identity and age verification process described in Section 4 of this Agreement. |
| "Wager" | Any bet, stake, or play placed by a Player using real-money or bonus funds on any game or market offered by the Platform. |
| "IDR" / "Rp" | Indonesian Rupiah, the official currency of the Republic of Indonesia, as used for all financial transactions on the Platform. |
| "Agreement" | These Terms & Conditions, together with the Privacy Policy and Responsible Gaming Policy, collectively forming the entire agreement between the Player and madu33. |
To register for and use the madu33 Platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:
Age Verification: madu33 takes underage gambling extremely seriously. We employ automated age-screening tools at registration and mandatory KYC document verification before any withdrawal is processed. Any account found to belong to a player under 21 years of age will be immediately closed and all funds returned to the depositing payment method, net of any winnings accrued.
3.1 Single Account Policy. Each Player is permitted to hold only one Account on the madu33 Platform. The creation of duplicate accounts — whether using the same or different personal details — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all balances.
3.2 Accurate Information. At the time of registration, you agree to provide accurate, complete, and current personal information, including your full legal name, date of birth, email address, and mobile telephone number. You must promptly update your account information if any details change. madu33 accepts no responsibility for losses arising from outdated or inaccurate account information.
3.3 Account Security. You are solely responsible for maintaining the confidentiality of your username and password. You agree not to share your login credentials with any third party. madu33 will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain adequate security of your credentials. You must notify madu33 support immediately if you suspect unauthorized access to your account.
3.4 Account Closure by Player. You may request closure of your account at any time by contacting madu33 customer support. Any real-money balance remaining in the account at the time of closure will be returned to your verified payment method within 5 business days, subject to the withdrawal conditions set out in Section 5.
3.5 Account Suspension by madu33. madu33 reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to cases involving suspected fraud, bonus abuse, money laundering, provision of false information, or violation of any clause in this Agreement. Where suspension is due to an ongoing investigation, funds will be held pending the outcome of that investigation.
4.1 Mandatory Verification. All Players must complete Know Your Customer (KYC) identity verification before making their first withdrawal. madu33 may also request KYC documentation at any point during the account lifecycle as part of ongoing compliance obligations.
4.2 Required Documents. Standard KYC documentation includes the following:
4.3 Processing Time. madu33 will review KYC submissions within 1–6 business hours during operating hours (09:00–21:00 WIB). Complex cases may require up to 24 hours. You will receive email confirmation once your verification is approved or if additional documentation is required.
4.4 Consequences of Non-Verification. Accounts that have not completed KYC verification may deposit and play freely; however, withdrawals will be held until verification is successfully completed. madu33 reserves the right to void any pending withdrawals and return funds to the depositing source if KYC is not completed within 30 calendar days of the first withdrawal request.
5.1 Accepted Payment Methods. madu33 accepts deposits and processes withdrawals via the following payment channels, all denominated in Indonesian Rupiah (IDR):
5.2 Minimum and Maximum Transactions. The minimum deposit amount is Rp 10.000. The minimum withdrawal amount is Rp 50.000. Maximum single-transaction withdrawal limits vary by payment method and account verification tier; full limits are displayed in the Account Cashier panel.
5.3 Processing Times. Deposits are credited to the Player's Account balance instantly upon confirmation of receipt by madu33's payment gateway. Withdrawal requests for fully verified accounts are typically processed within 3–15 minutes during banking hours (08:00–20:00 WIB, Monday to Saturday). Requests submitted outside banking hours or on Indonesian public holidays will be queued and processed on the next available banking day.
5.4 Same-Method Withdrawal Policy. Withdrawals must be returned to the same payment method used for the most recent deposit, up to the amount deposited via that method. This policy exists to prevent third-party fund transfers and complies with our anti-money-laundering obligations.
5.5 Transaction Fees. madu33 does not charge Players a fee for standard deposits or withdrawals. However, your bank or e-wallet provider may apply its own transfer fees or charges, for which madu33 accepts no responsibility.
Third-Party Payments: madu33 strictly prohibits the use of third-party payment accounts. All deposits must originate from a bank account or e-wallet registered in the Player's own verified name. Any deposit identified as originating from a third-party account will be reversed, and the account may be suspended pending investigation.
6.1 General Bonus Terms. madu33 may from time to time offer promotional bonuses, free bets, cashback rewards, and other incentives to eligible Players. All bonuses are subject to the specific terms stated at the time of the promotion in addition to these general bonus terms.
6.2 Wagering Requirements. Unless explicitly stated otherwise in a promotion's specific terms, all bonus funds are subject to a minimum wagering requirement of 10x (ten times) the bonus amount before any withdrawal of bonus-derived winnings may be processed. For example, a bonus of Rp 100.000 requires total wagers of at least Rp 1.000.000 before withdrawal eligibility is established.
6.3 Game Contribution Rates. Not all game types contribute equally toward wagering requirements. Standard contribution rates are as follows:
6.4 Bonus Expiry. Unless stated otherwise, bonus funds and associated wagering requirements must be fulfilled within 7 calendar days of the bonus being credited to the Account. Unfulfilled bonus balances and any winnings derived from them will be forfeited upon expiry.
6.5 Abuse and Misuse. madu33 reserves the right to void bonuses and cancel associated winnings if it determines, at its sole discretion, that a Player has engaged in bonus abuse. This includes, but is not limited to, matched betting using bonus funds, low-risk hedging strategies specifically designed to clear wagering requirements without genuine risk, or the use of multiple accounts to claim bonuses multiple times.
Promotional Updates: madu33 periodically offers seasonal promotions aligned with major Indonesian sporting events and cultural occasions, including BRI Liga 1 match weeks, the FIFA World Cup qualifying series, Idul Fitri, and Ramadhan. Specific promotion terms are always published on the relevant promotional page and take precedence over these general bonus terms where they differ.
7.1 Acceptance of Bets. A wager is not confirmed until the Platform displays an explicit confirmation message and the corresponding amount has been deducted from the Player's Account balance. madu33 reserves the right to refuse, limit, or void any wager at its discretion, including in cases of obvious pricing errors or technical malfunction.
7.2 Pricing Errors. In the event that a market is offered at clearly erroneous odds due to a pricing feed error or technical fault, madu33 reserves the right to void all affected bets and refund the original stake amounts. "Clearly erroneous odds" are defined as odds that deviate by more than 20% from the prevailing fair market price at the time the bet was placed.
7.3 Event Cancellation and Postponement. If a sporting event is cancelled, postponed, or abandoned before the minimum required playing time has elapsed (as specified in the sport-specific rules), all single-event bets on that market will be voided and stakes returned. For mix parlay (multi-leg accumulator) bets, the voided selection will be removed and the accumulator recalculated with the remaining legs.
7.4 Live Betting. Live in-play betting markets are offered on selected events and operate on the same general rules as pre-match markets unless specifically stated otherwise. Due to the dynamic nature of live betting, madu33 may suspend markets temporarily to manage risk during critical moments of play. Delays between on-screen data and actual match events are inherent to live data feeds; Players acknowledge this limitation when placing in-play wagers.
7.5 Maximum Winnings. A maximum single-bet payout cap of Rp 500.000.000 per event applies, regardless of the Player's stake or the odds achieved. For mix parlay bets, the overall payout cap is Rp 1.000.000.000 per ticket. madu33 will honor wins up to the cap and pay out the capped maximum where actual winnings exceed it.
The following activities are strictly prohibited on the madu33 Platform. Engaging in any of these activities constitutes a material breach of this Agreement and may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:
Anti-Money Laundering: madu33 is committed to preventing financial crime. We are required to file reports with relevant authorities when we identify suspicious transaction patterns, regardless of the amount involved. Accounts suspected of being used for money laundering will be immediately frozen pending a full investigation, and all relevant data will be preserved and shared with law enforcement upon lawful request.
9.1 Our Commitment. madu33 is committed to providing a safe and responsible gaming environment. We recognize that gambling, while an enjoyable form of entertainment for the majority of our Players, can become harmful for a minority. We actively support Players in managing their gambling activity and provide a suite of tools to assist with this.
9.2 Available Tools. All registered Players have access to the following responsible gaming controls, accessible through the Account Settings panel:
9.3 Minor Protection. You must not allow any person under the age of 21 to access your account or use the Platform in any capacity. You accept full responsibility for ensuring that your login credentials are kept secure and inaccessible to minors in your household.
For full guidance on responsible gaming resources and support contacts, please review our dedicated Responsible Gaming page.
10.1 Ownership. All content on the madu33 Platform, including but not limited to software, design, graphics, logos, game interfaces, text, data compilations, and database structures, is the exclusive property of madu33 or its licensed content providers and is protected by applicable intellectual property laws.
10.2 Limited License. madu33 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes and in accordance with this Agreement. This license does not include the right to copy, modify, distribute, sell, reverse-engineer, or create derivative works from any Platform content.
10.3 Restrictions. You may not reproduce, republish, scrape, frame, or commercially exploit any content from the Platform without express prior written consent from madu33. Unauthorized use of Platform content may give rise to a claim for damages and may constitute a criminal offense under applicable law.
11.1 Platform Availability. madu33 strives to maintain continuous Platform availability but does not guarantee uninterrupted access. Scheduled maintenance, emergency technical work, or events beyond madu33's reasonable control may result in temporary unavailability. madu33 will not be liable for any loss arising from Platform downtime, including missed betting opportunities.
11.2 Maximum Liability. To the fullest extent permitted by applicable law, madu33's total aggregate liability to any Player arising out of or in connection with this Agreement — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
11.3 Exclusions. In no event shall madu33 be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if madu33 has been advised of the possibility of such damages.
11.4 Force Majeure. madu33 shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from any cause beyond madu33's reasonable control, including natural disasters, acts of government, internet infrastructure failures, or widespread financial system disruptions.
Dispute Resolution: If you believe a wager has been settled incorrectly or that an error has occurred in your Account, you must notify madu33 support within 72 hours of the relevant event. Claims raised outside this window may not be investigated. madu33's decision on all disputes is final and binding, subject only to the escalation process described in Section 13.
12.1 Right to Amend. madu33 reserves the right to amend, update, or replace these Terms & Conditions at any time. The current version of the Agreement, including its effective date and version number, is always accessible at https://madu33.cam/terms-conditions.
12.2 Notification of Changes. For material changes — those that substantively affect Players' rights or obligations — madu33 will provide at least 7 calendar days' advance notice by posting a notice on the Platform and, where reasonably practicable, by sending an email to the address registered on the affected account.
12.3 Continued Use. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Agreement. If you do not accept the amended terms, you must cease using the Platform and request account closure in accordance with Section 3.4 before the amendment takes effect.
13.1 Governing Law. This Agreement shall be governed by and construed in accordance with internationally recognized principles of commercial law as applied by the licensing jurisdiction under which madu33 operates. Specific jurisdictional details are available upon request from madu33 customer support.
13.2 Indonesia Market Context. madu33 serves Players who are residents of Indonesia. You acknowledge that you are solely responsible for ensuring that your use of the Platform complies with all applicable laws and regulations in your jurisdiction. madu33 makes no representation that access to or use of the Platform is lawful in your jurisdiction.
13.3 Dispute Escalation. In the event of a dispute that cannot be resolved through madu33's internal customer support process, both parties agree to attempt resolution through good-faith negotiation before pursuing any other remedy. Any unresolved dispute shall be referred to binding arbitration under internationally recognized arbitration rules, conducted in English.
13.4 Severability. If any provision of this Agreement is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from the remainder of the Agreement and shall not affect the validity and enforceability of the remaining provisions.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or the madu33 Platform, please contact our support team through the following channel:
Email Support: [email protected]
Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays
Response Time: Live chat responses within 2 minutes; email responses within 6 hours
Languages: English and Indonesian (Bahasa Indonesia)
When contacting support regarding a dispute or complaint, please include your registered account username, the date and time of the relevant transaction or event, and a clear description of the issue. This will help our team investigate and resolve your query as efficiently as possible.
Our support team is available 24/7 to clarify any aspect of these Terms & Conditions. You can also explore our FAQ for quick answers or review our Responsible Gaming guidelines.