Your privacy is a right, not a feature. This Privacy Policy explains exactly what personal data madu33 collects, why we collect it, how we use and protect it, and the choices you have as a Player based in Indonesia.
Effective Date: January 1, 2026 | Version 2.4All data in transit is protected by 256-bit SSL encryption.
We never sell your personal data to third-party advertisers.
Access, correct, or request deletion of your data at any time.
Data stored on ISO-certified servers with restricted access controls.
Data is retained only as long as legally or operationally required.
Players are notified promptly in the event of any data breach.
Your Privacy Matters: madu33 ("we", "us", "our") is committed to handling your personal data with transparency, integrity, and security. This Privacy Policy applies to all individuals who visit, register on, or interact with the madu33 platform at https://madu33.cam, including Players based across Indonesia — from Jakarta and Surabaya to Bali and Medan. Please read this document carefully before using our services.
This Privacy Policy sets out the basis on which madu33 collects, processes, stores, and discloses personal data about you when you use our online betting and gaming platform. It also describes your rights in relation to that data and how you can exercise them.
By creating an account with madu33 or by continuing to access the Platform after this Policy has been made available to you, you acknowledge that you have read and understood its contents. If you disagree with any part of this Policy, you should discontinue use of the Platform and contact our support team to close your account.
For the purposes of this Policy, "personal data" means any information that identifies or could reasonably be used to identify a natural person, either directly or in combination with other data. This is consistent with internationally recognized data protection standards.
Scope: This Policy applies to data collected through the madu33 website, any mobile web interface, and all communications between madu33 and Players via email, live chat, or other digital channels. It does not govern the privacy practices of any third-party service providers, whose own privacy policies apply to data collected by them independently.
madu33 collects personal data through several channels depending on how you interact with our platform. The categories of data we collect include:
2.1 Registration Data
When you create a madu33 account, we collect the personal details you provide, including your full legal name, date of birth, email address, mobile phone number, and residential address within Indonesia.
2.2 Identity Verification (KYC) Data
To satisfy our Know Your Customer obligations, we collect copies of government-issued identity documents such as your Indonesian National Identity Card (KTP) or passport, proof of address documentation, and facial verification images. This data is required before any withdrawal can be processed.
2.3 Financial Data
We collect transaction records associated with deposits and withdrawals, including the payment method used (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja), transaction amounts in IDR, timestamps, and partial account identifiers as required for reconciliation and fraud prevention purposes.
2.4 Behavioral and Activity Data
| Data Type | Description |
|---|---|
| Betting History | Records of all wagers placed, markets selected, stake amounts, odds, and settlement outcomes. |
| Game Activity | Session logs for slot games, live dealer tables, and other Platform products including session duration, bet sizes, and results. |
| Login Activity | Date, time, IP address, device type, and browser information associated with each login to your account. |
| Communication Records | Transcripts of live chat sessions, email correspondence, and any other communications submitted to our support team. |
| Preference Data | Responsible gaming settings, communication preferences, and deposit/withdrawal method selections stored in your account profile. |
2.5 Technical Data
We automatically collect certain technical information when you visit our platform, including your IP address, browser type and version, operating system, screen resolution, referring URL, and pages visited. This data is collected via cookies and similar tracking technologies as described in Section 6.
Sensitive Data: madu33 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what is strictly required for responsible gaming assessments. Where health-related data is shared voluntarily (for example, when a Player contacts support regarding a gambling-related concern), it is handled with additional confidentiality protections and is not used for any commercial purpose.
madu33 processes your personal data for the following purposes:
madu33 processes your personal data o n the following legal bases, as appropriate to the specific processing activity:
Where we rely on legitimate interests, you have the right to object to the processing on grounds relating to your particular situation. You can exercise this right by contacting our Data Protection Officer using the details provided in Section 13.
5.1 When We Share Data. madu33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below:
5.2 No Data Selling. madu33 will never sell your personal data to data brokers, advertising networks, or other third parties. We do not share your data with social media platforms for advertising retargeting purposes unless you have explicitly granted such permission.
6.1 What Are Cookies. Cookies are small text files stored on your device by your web browser when you visit our Platform. They enable us to recognize your device on return visits and improve your user experience.
6.2 Types of Cookies We Use.
| Cookie Category | Purpose & Examples |
|---|---|
| Strictly Necessary | Essential for Platform functionality, including login session management, security features, and load balancing. Cannot be disabled without breaking core features. |
| Performance & Analytics | Collect anonymous usage data to understand how Players interact with the Platform, helping us identify errors and optimize performance. |
| Functional | Remember your preferences such as language, currency display, and game filters to provide a personalized experience on return visits. |
| Marketing | Track which promotional campaigns led you to the Platform and measure the effectiveness of marketing efforts. Used only with your consent. |
6.3 Managing Cookies. Most web browsers allow you to control cookie settings through the browser preferences. You can configure your browser to reject all cookies, accept only first-party cookies, or receive a prompt before any cookie is set. Note that disabling strictly necessary cookies may prevent you from using essential Platform features.
6.4 Third-Party Tracking. madu33 does not allow third-party advertising networks to place cookies on our Platform for cross-site tracking or behavioral advertising purposes.
7.1 Technical Safeguards. madu33 employs industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
7.2 Your Responsibility. While we implement robust security measures, you also play a critical role in protecting your account. Never share your login credentials with third parties, use a strong unique password, and log out after each session on shared devices.
Breach Notification: In the unlikely event of a data breach affecting your personal data, madu33 will notify you via email within 72 hours of discovering the breach, as required by international best practices. The notification will include the nature of the breach, the data affected, and steps we are taking to mitigate harm.
8.1 General Retention Rule. madu33 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. When data is no longer required, it is securely deleted or anonymized.
8.2 Specific Retention Periods.
8.3 Anonymization. Where data is retained for analytical purposes beyond the standard retention period, it is first anonymized so that you can no longer be identified from it.
As a Player on the madu33 platform, you have the following rights in relation to your personal data:
Request a copy of all personal data we hold about you, delivered in a commonly used electronic format.
Correct inaccurate or incomplete personal data directly via your account settings or by contacting support.
Request deletion of your data where no legal obligation requires us to retain it (subject to record-keeping laws).
Object to processing based on legitimate interests or direct marketing at any time without affecting other services.
Request temporary suspension of data processing in specific circumstances, such as during a dispute resolution.
Receive your data in a machine-readable format for transfer to another service provider where technically feasible.
How to Exercise Your Rights: To exercise any of these rights, submit a request via email to our Data Protection Officer at the address provided in Section 13. Include your full name, registered email address, and a clear description of the right you wish to exercise. We will respond to verified requests within 30 calendar days.
Verification Requirements: To protect your privacy, we may require proof of identity before processing rights requests. This typically involves confirming details associated with your account or providing a copy of your government-issued ID.
10.1 Age Restriction. The madu33 Platform is strictly intended for individuals aged 21 years or older. We do not knowingly collect, process, or retain personal data from any person under the age of 21.
10.2 Parental Responsibility. If you are a parent or guardian and discover that your child has provided personal data to madu33, please contact us immediately. We will take prompt steps to delete the information and close any associated account.
10.3 Detection and Prevention. madu33 employs automated age verification checks at registration and mandatory KYC document review before any withdrawal. Any account discovered to belong to a person under 21 will be immediately suspended and all funds returned to the source, net of any winnings accrued.
11.1 Cross-Border Processing. madu33 primarily serves Players resident in Indonesia. However, some of our service providers and data processors may operate servers or support infrastructure located outside Indonesia. Where personal data is transferred internationally, we ensure adequate safeguards are in place.
11.2 Transfer Mechanisms. International data transfers are governed by standard contractual clauses approved by internationally recognized data protection authorities, ensuring that your data receives equivalent protection regardless of where it is processed.
11.3 Jurisdiction Awareness. By using the madu33 Platform, you acknowledge and consent to the transfer, processing, and storage of your personal data in jurisdictions outside Indonesia where necessary to deliver the services described in our Terms & Conditions.
12.1 Right to Amend. madu33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or operational needs. The current version, including its effective date and version number, is always available at https://madu33.cam/privacy-policy.
12.2 Notification of Material Changes. For material changes that significantly affect how we process your personal data or expand the purposes for which we collect it, we will provide at least 14 calendar days' advance notice by posting a prominent announcement on the Platform and, where reasonably practicable, by sending an email to the address registered on your account.
12.3 Continued Use. Your continued use of the Platform following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should discontinue use of the Platform and request account closure before the changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or madu33's data processing practices, please contact our Data Protection Officer:
Data Protection Officer
[email protected]
General Support: [email protected]
Support Hours: 24/7, including Indonesian public holidays
Response Time: Privacy-related inquiries are prioritized and receive a response within 48 hours; complex requests may take up to 30 calendar days as permitted by law.
Languages: English and Indonesian (Bahasa Indonesia)
When contacting us about a privacy matter, please include your registered account email address and a detailed description of your request or concern. For data subject rights requests, we may require proof of identity to ensure we are disclosing data only to the authorized account holder.
Regulatory Escalation: If you believe madu33 has not addressed your privacy concern adequately, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Our Data Protection Officer and support team are available 24/7 to address any privacy concerns. You can also review our FAQ for general account questions or read our full Terms & Conditions.